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Balmoral Aid & Support Services

We are empowering newcomers to build a better future.

Our Programs
Every day, hundreds of people begin a new life in Canada. Some are refugees fleeing persecution, others have come to join family, while others may seek a better life for themselves and their families. Their backgrounds and personal histories may be widely different; each newcomer’s experience on arrival is unique.  

In 2007, Balmoral Aid and Support Services (BASS) was officially launched and recognized as a registered not-for-profit organization with a mission to support newcomers coming to Canada. This mission serves as a guiding light for newly arrived refugees and immigrants, fostering a sense of togetherness, and creating a bridge for them to be included into the vibrant tapestry of Canada. Our primary goal is to ensure that newcomers to Canada are provided with the necessary community support and resources to ensure that they develop the tools to flourish in their new home.  

For many new Canadians, there are certain shared experiences, as they make a home for themselves in this country. They must find somewhere to live, find gainful employment, familiarize themselves with a likely unknown society and culture, create a new network of friends and acquaintances, and often learn a new language. In the process, they may experience success – but also alienation, loneliness, frustration, anxiety and discrimination. Refugees and newcomers often face particular challenges in adapting because their arrival was not planned or a matter of choice, but a matter of survival. They may be deeply traumatized by their past experiences. They often arrive separated from their immediate families whom they have had to leave behind, perhaps in the country of origin, perhaps in a transit country. 

At BASS, we strongly believe that the path to success for newcomers is a collective effort made up of a community of supporters, compassionate friends, and knowledgeable leaders. Through this network, we can ensure that every person who has chosen to make Canada their home will have access to the assistance they need to create a safe and successful life for themselves and their families.

An Integrated Approach

We that we think of every challenge a newcomer might face in order to anticipate their needs – and listening to what they tell us about their anxieties and concerns, when they do arrive.

The Key to Our Success is Our Country-Wide Backbone of Thousands of Volunteers

“We work hand-in-hand with the extensive and rigorous volunteer structures of the Ismaili Muslim community. This includes the community’s Health Board, Economic Planning Board, Social Welfare Board, Youth and Sports Board, Education Board, Settlement Committee, Future Ready Initiative, Women’s Development Portfolio, Care for the Elderly Portfolio and Volunteer Corps.”

“The Ismaili community in Canada and globally is widely recognized for its extraordinarily dedicated and passionate volunteers. Our strength is our ability to harness this potential to improve the quality of life of newcomers and immigrants.

For more information about the Ismaili community, visit https://the.ismaili/.”

Our Philosophy

Settlement Stages and Supports

A Helping Hand Through The Settlement Process

The challenges facing newcomers to Canada are significant. These include basic needs (getting home from the airport, filling out application forms for a social insurance number or health form, how to navigate transit, how to shop) to life essentials (finding employment, language training, lodging, education,) and personal requirements (feeling safe and secure, building a community, overcoming trauma). Surrounded by a new culture, environment, having community supports and friends can help newly arrived residents find the confidence and support to survive and even thrive.

Referral Process and Documentation

Offering Support Every Step Of The Way

Newcomers are brought to the attention of community supports through a variety of channels:

  • Direct referral from the newcomers themselves
  • Referral by the institutions in the host country
  • Referral from sponsors in Canada
  • Referral from friends, family and other members of the community in Canada

Once the referral is made, the local team performs an initial inquiry and needs assessment to identify the needs of the family. That is followed by an establishment of relationships for supports. Depending on the needs of the family, the family may be introduced to an internal mentor, external settlement agency, internal community committee/board and or an immigration lawyer.

Areas of Support

Areas of Support

When refugees or newcomers arrive in Canada, they are often deluged with unfamiliar languages, systems, people and processes. An approach which recognizes the many sources of anxiety for a newcomer, and helps to address each, is essential.

Needs Assessment and Referrals: Every newcomer’s needs are assessed, and appropriate referrals are made to access services. The referrals are made to internal and external institutional bodies to work towards those needs.

Employment Needs: With every newcomer family, the Economic Planning Board and partner agencies look to provide services that directly equip clients with employment-related skills and support in accessing the labour market. These include employment bridging initiatives, employment-related mentoring and networking, and employment and credential assessment counselling, skills development and training. There has also been a strong demand for credential assessments for many that have skilled experiences or previous educational backgrounds.

Social Integration of the Community: The regional Settlement teams have emphasized the need for the social integration of the newcomers. This has been heavily supported internally within the Ismaili Muslim community and the teams have also looked to provide links to external services that help to connect clients with the broader community, public institutions, and community organizations. These services also provide opportunities for partners, volunteers, and local community members to be actively engaged in settlement programming.

Mental and Physical Health Needs: Some regional teams have recently hosted information sessions for newcomers to provide awareness around the different supports that are available through the health care system. Referrals have been made to contacts within the network of Ismaili Physicians to expedite supports for urgent cases. Referrals are also made to partnering agencies for Mental health supports where a need is identified.

Financial Supports: During their Settlement, there is a portion of the newcomers that face financial hardships or require temporary financial subsidies to stabilize their economic situation. The aim is to enable self-agency and self-dependence but some newcomers face challenges that are beyond their means and the institutions step in and fill that gap.

Settlement Agency Referrals and Supports: Newcomer(s) is referred to External Settlement agencies to access the information and guidance they need in order to settle in their community, to prepare their entry into the Canadian labour market and to become active Canadian citizens.

Successful Outcomes

A Clear Vision Of Success

Having a clear vision of what successful integration into Canadian society looks like is essential. Here are some of the factors we consider to be critical:

  • Orientation: Newcomers enjoy their rights and act on their responsibilities in Canadian society
  • Language/Skills: Newcomers contribute to the economic, social, and cultural development needs of Canada
  • Labor Market Access: Newcomers find employment commensurate with their skills and experience
  • Welcoming Communities: The community provides a welcoming presence, facilitating the full participation of newcomers into Canadian Society
  • Physical and Mental Health: Newcomers have a family physician and access to mental health supports to enable family stability, employability and social integration

Headquartered in Toronto, we work in all major centres in Canada, and more.

Our services are available in Vancouver, Edmonton, Calgary, Regina, Saskatoon, Winnipeg, Toronto, Ottawa, Montreal and Halifax. We can also provide support to smaller centres through our bases in these cities.

Balmoral Aid & Support Services — 

Balmoral Aid & Support Services — 

Balmoral Aid & Support Services — 

Balmoral Aid & Support Services — 

Balmoral Aid & Support Services — 

Balmoral Aid & Support Services —